Flower Delivery Information
If you order by 3:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 1pm Saturday and 11am Sunday. To find out if the item is available for delivery the same day choose the state and delivery type and then it will show you the first available day for delivery.
We are normally able to deliver within 4 hours on florist delivered orders when our express delivery option is available during checkout. If your item is not delivered within 4 hours we can credit your express delivery fee back to your account. This fee is typically $4.99. We will do our best to deliver within that time frame.
We are normally able to deliver within four hours on florist delivered orders when our express delivery option is available during checkout. We are unable to guarantee delivery at an exact time. If your item is not delivered within 4 hours we can credit your express delivery fee back to your account.
You may request a time frame in the special instruction box when ordering, and we will do our best to deliver within the time frame, but we cannot guarantee delivery except for regular delivery times which are: 9am-5pm daily for orders going to a business,
9a-6pm for orders to a residence, hotel, or hospital, and 9a-2pm for orders going to a high school.
During major holidays such as Valentine's Day and Mother's Day our florists operate extended hours and delivery times are 8am-9pm.
Deliveries are available in most major cities on Saturday and Sunday in the USA. If we are unable to arrange for delivery on Sunday and time permits we will setup for delivery on Saturday, including Birthday and Anniversaries, Valentine's, and Mother's Day Orders. If Saturday or Sunday is not available, then the order will be delivered on the next available day with a note of apology from our company.
Normal delivery times are 9am-5pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 2pm for orders
going to a high school.
During major holidays such as Valentine's Day and Mother's Day our florists operate extended hours and delivery times are
Shipped Products Delivered on a Specific
Tokyo Flowers .com guarantees that your gift will arrive by the delivery date. Occasionally the item arrives through the carriers early, and we are not responsible for orders delivered early.
Saturday Delivery to Alaska and Hawaii
Only florist delivered products are available for delivery on Saturdays to
Alaska and Hawaii, shipped products are not available.
These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery.
If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing and it is too late to deliver, we will contact the funeral home to verify the time of the viewing or service and reschedule the order.
Banners for Funeral Arrangements
Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.
High schools do not accept deliveries for
students. Please send teacher's gifts to the high
school and any student orders to their residence.
Orders to high schools should be placed
early because they usually must be received by 2pm.
We are unable to deliver flowers to a P.O. Box or an A.P.O.
In the rare instance we are unable to have a local florist deliver your order; we will have your order sent out to the recipient by one of our filling vendors so that the recipient can still enjoy the flowers.
For residential, hospitals, and nursing home deliveries, in the unlikely event that there is a delay in the delivery, the delivery will be attempted the next day. During major flower holidays like Valentine's and Mother's Day deliveries may be made as late as 9p.m.
For business deliveries, if the recipient is not there, the business is closed, or there is a delay in the delivery, then the delivery will be attempted the next business day.
Please note: the florist may call the recipient to schedule the delivery.
If no one is home
Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, leave the gift with a neighbor, or leave a message for the recipient to call to arrange for delivery.
What happens if the recipient is not present at the time of delivery on a shipped product?
All Tokyo Flowers .com shipments automatically have a "signature release," which means that the package can be left at the recipient's address without requiring a signature. In most cases, the delivery driver will knock or ring the doorbell and leave the product somewhere safe if there is no answer. If the driver feels it is unsafe to leave the package unattended (i.e. an apartment building with no doorman) they may require a signature. For wine baskets, someone over the age of 21, must sign for the package.
For florist delivered products the service fee and starts at $9.99. The actual price will be calculated and shown before checkout and depends upon factors such as delivery date, if the order is expedited, item, etc.
If the recipient's address is incorrect and delivery was attempted to the address, there is
a $10 address correction fee. Tokyo Flowers .com is not responsible for
deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made,
the customer assumes responsibility for the entire purchase.
Canceling an Order
Florist Delivered Products:
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call 800.716.7559.
We are unable to cancel orders for shipped products that have already
shipped out. To cancel an order that has not been processed please call
Prices shown below product images do not include our shipping and service fees.
Prices below the small image are the base price for the item. Many products are available in Regular, Deluxe, and Premium sizes that you can upgrade to.
Pricing for Holidays:
Some items increase in price around
major holidays. If the price increases for the holiday you will notice the
change when you choose a date that is near a major flower holiday. If the price
does not go up then the item does not increase in price for the holidays. Prices normally only increase from Feb 2nd until a few days after Valentine's Day.
Some local florists have minimum dollar amounts for orders. We are
committed to matching you with a local florist that can fill your order for your selected item(s)'s paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item(s). We will contact you if such a situation arises.
The message that you write in the Card Message field is the
message that is sent with the gift. We do not include any billing
information with your order.
All wine and other alcoholic beverage products are
delivered from a licensed retailer and the recipient must be 21 years of
age to sign for the package.
Recipient May Be Contacted
In some cases, the florist may contact the recipient to ensure s/he
will be home to accept the delivery.
Request To Leave Item at Door
The customer assumes all liability for requests to leave
arrangements. We highly discourage special instructions requesting
delivery to a doorstep, porch, yard or any location where the recipient
cannot accept the arrangement themselves. Tokyo-flowers.com cannot be held
responsible for missing or faulty product due to this special request.
Recipient Refusal of Delivery
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
Weather effecting florist delivered products:
Severe weather conditions or other acts of God may cause a delay in the delivery of your order. In the event that a product arrives early, the recipient can enjoy the gift early, but we are unable to offer a discount based on early deliveries
Weather effecting products that are shipped:
Tokyo Flowers .com is not responsible for delays in delivery caused by severe weather conditions or other acts of God and cannot reimburse delivery fees on such orders. In the event that a product arrives early, the recipient can enjoy the gift early, but we are unable to offer a discount based on early deliveries
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